AntMaster Help Center

Quick answer: If you have questions about assembly, maintenance, humidity, or feeding your AntMaster ant farm, you'll find the guides organized by category above. If you're starting from scratch, the Terra Starter Kit brings together an ant farm, foraging area, and basic accessories for your colony's first few weeks.

Frequently asked questions

Which AntMaster ant farm should I choose for my first colony?

To get started we recommend a complete kit, such as the Terra Starter Kit: it includes an ant farm, foraging area, and basic parts, so you avoid buying separate modules at the beginning.

How often do I need to clean the ant farm?

It depends on the size of the colony and any leftover food. As a general rule, check the foraging area every few days and do a thorough cleaning at the interval set out in the "Maintenance and cleaning" guide above.

What humidity does my ant farm need?

The ant nests in the Terra V2, 3D and Evaporation ranges have built-in humidity: the reservoir is refilled from outside, without opening the nest. Checking it every few days is enough; there is no need to mist daily. The Dry range has no humidity system. Each species' humidity range is on its care sheet, and the Best humidity system guide compares the systems.

Where can I find spare parts or individual pieces?

Tubes, connectors, and spare parts are in the Accessories collection. If you need extra foraging area, check the Foraging Areas collection. To see complete ant farms, visit Ant Farms.

Can I get free ants with my purchase?

Yes. Queens and colonies of native species, such as Messor barbarus, Lasius niger, Pheidole pallidula or Camponotus aethiops depending on availability, cost €0: you can add them to any order or order them on their own, and you only pay shipping, free from €75 to mainland Spain and the EU. One colony per order. We do not ship live animals to the Balearic Islands, the Canary Islands, Ceuta or Melilla. Available species are in the Free Ants collection.

How much does it cost to get started?

The 3D Starter Kit costs €19.99 and the Terra V2 Starter Kit €26.99; both include a foraging area. With a native queen at €0, that is the whole initial cost plus shipping.

How much is shipping and how are ants shipped?

Shipping is free from €75 to mainland Spain and the EU. Orders to mainland Spain go by SEUR, and orders to the Balearic Islands, the Canary Islands, Ceuta and Melilla by Correos 72 h for €15, with no free shipping. Queens and colonies are shipped only on Mondays and Tuesdays, by express service; if temperatures below 5 °C or above 30 °C are expected in your area, we hold the shipment and let you know first.

What guarantee do the ant nests and colonies have?

If a queen or colony arrives dead, we replace it or refund you, your choice, as long as you tell us within 48 hours of delivery with photos or a video of the unopened parcel and its contents. Ant nests and accessories can be returned within 30 days of receipt, unused and in their original packaging; in the EU you also have the 14-day right of withdrawal. Full terms on our Guarantee and after-sales service page.

Are there offers or discounts?

Yes. The code Starter10 gives a 10% discount, once per customer; shipping is free from €75 to mainland Spain and the EU; native colonies cost €0, and the free loyalty program adds points with every order, including Free Ants orders. If you find legally collected native queens, you can send them to us in exchange for discounts, store credit or products.

Last updated: October 4, 2026.