Refund policy
REFUND AND RETURN POLICY
Returns
Our return policy lasts 30 days. You have 30 days from receipt of the item to request a return.
After this period, unfortunately we won't be able to offer you a refund or exchange.
To be eligible, the item must be in the same condition you received it: unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start the process, contact us at info@antmastershop.com. Once your request has been accepted, you'll need to send the item to the following address:
Plaza Bari 14, 30319 Cartagena, Murcia, Spain
👉 Return shipping costs are the customer's responsibility. Returns will not be accepted without having first requested the procedure by email.
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Damages and issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.
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Exceptions / Non-returnable items
The following items cannot be returned:
Perishable products (food, flowers, plants).
Custom or made-to-order items.
Personal care products (such as cosmetics).
Hazardous materials, flammable liquids, or gases.
Gift cards and sale items.
If you have questions about returning a specific product, please contact us before purchasing.
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Exchanges
The fastest way to get what you want is to return the item in good condition (at your own expense) and make a new purchase once the return has been approved.
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Right of withdrawal (EU)
If your order is shipped within the European Union, you have 14 calendar days to withdraw from the contract without providing any justification.
The conditions are the same as the general case: the item must be returned in perfect condition, with original packaging and proof of purchase.
👉 Return shipping costs will also be the customer's responsibility.
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Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
If approved, the amount will be automatically refunded to your original payment method within a maximum of 10 business days.
Please note that your bank or credit card company may take longer to process and post the refund.
If more than 15 business days have passed since our confirmation and you still haven't received it, contact us at info@antmastershop.com.
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Return shipping
The customer is responsible for return shipping costs.
Shipping costs are non-refundable.
If a refund is granted, the cost of return shipping may be deducted from the refund amount.
If the returned item is worth more than €75, we recommend using a trackable courier service or purchasing shipping insurance, as we cannot guarantee that we will receive the package if it's lost or damaged in transit.