Shipping policy
🚚 SHIPPING POLICY
At AntMaster, we work to offer you a reliable and transparent shopping experience. Below, we explain our shipping terms.
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1. Shipping zones
We ship to:
Spain
Europe
Latin America
If your country isn't on the list, contact us before placing your order.
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2. Processing times
All orders are processed within 1-5 business days after payment is received.
We don't ship on weekends or public holidays.
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3. Estimated delivery times
Delivery times vary depending on the destination:
Region Estimated time
National 2-5 days
Latin America 7-15 days
International 10-20 days
Times may vary due to external causes such as customs or logistics delays.
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4. Shipping costs
Shipping cost is calculated at checkout based on the address and weight of the order.
We offer free shipping on orders over 65 € (valid only for Spain).
5. Order tracking
Once shipped, you'll receive an email with the tracking number so you can check the status of your shipment at any time.
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6. Delivery issues
If your order is delayed, contact us at info@antmastershop.com with your order number.
We are not responsible for incorrect addresses provided at the time of purchase.
If the package is returned due to an incorrect address or absence, the customer must cover the cost of the second shipment.
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7. Customs and taxes
International orders may be subject to taxes, duties, or customs fees, which are the customer's responsibility.
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8. Contact
If you have questions about your shipment, write to us at:
📧 info@antmastershop.com